Frequently Asked Questions

Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

How much will it cost to repair my computer?

Our engineers perform a complimentary in-house diagnostic of your PC or laptop to determine what’s wrong with it. You’ll need to leave your device with us while this assessment is being conducted. We’ll typically contact you within a couple of hours to give you intelligent feedback on the state of your machine, along with a price quote for its repair. Nothing gets done to your computer without your approval. When making recommendations on repairs, we take into consideration the age of the device and its residual value. Under no circumstances will we have you throw good money at bad. And if you decide that you don’t want to repair your computer, you can come and pick it up – No charge!

Can you service my computer in my home or business?

It takes hours of meticulous work by a trained technician to run data scans, test the health of a computer’s hard drive and surgically repair whatever damage has been done to data structures as a result of malware infiltration. It would be cost prohibitive to pay an hourly rate to keep an engineer at a client’s home while this work is being performed. To this end, virus scans and cleans are performed in-house at our Mesa location, however, equipment pick ups from a client’s home or business can be arranged, for a nominal fee.

I need my computer back ASAP. Can you service it while I wait?

All machines coming into our facility are treated as a “high priority,” with an average turnaround time of between 24-48 hours for virus removal and longer if hardware issues are diagnosed and proprietary parts must be ordered.  Once the work is completed, we’ll contact you to schedule a demo of your repaired machine at our office , at which time we’ll answer any questions you may have. Pick up times are flexible, and we offer evening and weekend drop offs and pick ups.

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@smartfix.linethemes and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

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